Communications Center

The White Mountain Apache Police Department’s Communications Center is the primary answering point for all non-emergency and 9-1-1 emergency calls made on the Fort Apache Indian Reservation. Additionally, it provides dispatch services to White Mountain Apache Police, WMAT Fire & Rescue, and the WMAT Emergency Medical Services.

 

The Communications Center operates 24 hours a day, 7 days a week. It is staffed by 13 certified dispatchers. The White Mountain Apache Police Communications Center processes an average of 11,000 9-1-1 calls and 71,848 business and administrative calls per year.

 

The Communications Center serves as a direct link between reporting parties and officers in the field. The dispatchers screen and evaluate approximately 10,000 calls for service each month and provide support for all field operations.

 

The Communications Center operates with a myriad of technical equipment, including a Computer Aided Dispatch system (CAD), intelligent phone workstations, and VHF narrow-band radio systems. Each component assists the dispatchers in performing their jobs efficiently and professionally.For more information regarding the WMAPD Communications Center, please feel free to call me at (928) 338-4942.

 

PRISCILA CHENEY

Dispatch Supervisor

(928) 338-4942 ext. 227

priscillacheney@wmat.us

What is Wireless 9-1-1?

 

Wireless 9-1-1 is a phrase that refers to 9-1-1 calls made from cellular telephones.

 

Does calling 9-1-1 from a cell phone work the same as calling from my home?

Not exactly. When calling 9-1-1 from a home, office, or payphone, the telephone system usually recognizes the address and telephone number of the caller because the phone is “hardwired” to a specific address. Since people using cell phones move from location to location, the telephone system cannot always recognize a caller’s exact location.

 

When I call 9-1-1 from my cell phone in the Whiteriver area, who answers my call?

Navajo County Communications & 911 Center will answer your 9-1-1 call. The White Mountain Apache Police Department is committed to working in cooperation with the State of Arizona E-911 to make improvements to the wireless 9-1-1 services.